Terms of service

Your responsibilities
To keep your service running smoothly, we ask that you:

• Keep the yard safely accessible and pets secured during your scheduled visit. If we can’t service the yard because of access or an unsecured pet, you’ll still be charged for that visit.

• Let us know promptly if the number of pets changes, as this may affect your pricing.

 

Weather
Inclement weather may make a scheduled cleanup unsafe or impossible. If that happens, we’ll notify you and reschedule within 3 business days. Weather delays don’t entitle you to a credit.

 

Pausing service
If your pet(s) won’t be using the yard for a period (vacation, illness, etc.), let us know at least 48 hours before your scheduled visit and we’ll pause service, so you aren’t charged for unnecessary visits.

 

Damage
We aren’t responsible for pre-existing damage or conditions. If we cause damage, tell us within 48 hours and we’ll make it right.

 

Pricing and promotions
Fees and promotions are subject to change. We’ll give you at least two (2) weeks’ notice, and changes take effect at your next billing cycle.

 

Billing and cancellation
By signing up, you authorize us to charge your card on file on the 1st of each month, before service, until you cancel. If a payment fails, we’ll notify you and retry. Service may be paused until your balance is paid. To avoid being charged for the next month, cancel in writing (email is fine) at least 10 days before your next billing date.

 

Free initial cleanup
Free initial cleanup applies to new recurring clients. It is based on yard size and condition. If service is canceled before the minimum, the cleanup may be billed.

 

Other terms
We may end service for nonpayment or unsafe conditions. These terms are governed by Louisiana law.

By initiating service, both parties agree to the above terms and responsibilities.